Plan an AI system strategy for an exciting startup
Understanding the users
An important part of this project involved considering the users, and how they currently interact with existing AI. I reviewed existing AI systems and interviewed potential users on what they would want to see in an AI system.
I put together a small collection of potential users. These fictional depictions of users helped define the strategy. Whilst not being real people, they accurately predicted the type of user of the AI system, along with their goals/needs + behaviours.
I considered the potential user journeys whilst using the AI system, thinking about various use-cases such as starting a new project or working within an existing one. The journeys included multiple routes depending on the preferences of the user.
Behavior + Failure Waterfall
I put together a comprehensive behaviour and failure waterfall. Whilst it's impossible to consider all the potential failures, it was important to try to anticipate where the AI system might fail, and how the failure could be solved before it happens.
After considering the strategy, I reviewed existing AI UI's, then put together some concepts. I created 2 variations on the AI UI, considering how it would interact - and even animate - with a user.
- Full UX strategy
- Comprehensive behaviour + failure waterfall
- Wireframes + UI concepts